Contact Us

Harper Jewels is run by a small team, and every email is read and answered by a person — never a bot.

Email

support@harperjewels.com is the quickest route to us, whether your question is about an order, a ring or chain size, a return or a piece you have your eye on.

Customer Service Hours

Monday to Sunday | 9:00 AM – 5:00 PM AEST (Sydney)

You will hear back within 12 hours. Anything that arrives outside those hours is picked up first thing the next day.

Before You Email

Where is my order? Your tracking link is emailed the moment the shipping label is created. The carrier's first scan can take up to 24 hours to show.

Which size should I pick? Each product page shows the measurements for that exact piece. Stuck between two sizes? Email us and we will give you a straight answer.

I'd like to send something back. You have 30 days from delivery — read our Return & Refund Policy, then email us with your order number.

Business Address

Jonathan Ramos LLC
9235 Downey Ave, Downey, California, 90240, United States

This is our registered business address, not a shop. Orders are packed by our fulfilment team and handed to a courier; there is no showroom and no pick-up option. To start a return, email us first and we will reply with the steps for your order.