Track Your Order

Your tracking link is emailed as soon as your shipping label is created — open it at any time to see exactly where your parcel is. If you have an account, your orders and their tracking are also under My Account. Allow up to 24 hours for the carrier's first scan to appear.

Before you track

Just placed your order? Orders leave us within 1–2 business days, and tracking won't move until the carrier scans the parcel.

No tracking email? Look in your spam folder first, then email us and we will send it again.

Marked delivered but not here? Parcels are occasionally scanned before they are dropped off, so allow a day or two and ask around your street or front desk. Nothing yet? Let us know and we'll raise a claim with the courier.

How long delivery takes

Expect your parcel 5–9 business days after ordering anywhere in Australia — that window already includes our 1–2 days of preparation. The full details are in our Shipping Policy.

Still need help?

Email support@harperjewels.com with your order number and we will follow it up for you. We are here Monday to Sunday | 9:00 AM – 5:00 PM AEST (Sydney) and reply within 12 hours.