Shipping Policy

This is how Harper Jewels orders are prepared and delivered. If any part of it is unclear, email support@harperjewels.com and we will explain.

Processing Time

Processing time: 1–2 business days. That is how long we take to pick, pack and hand your order to the carrier, before the delivery times below begin.

We process orders Monday to Friday, excluding public holidays. During busy periods processing can stretch by an extra 1–2 days, and we will post a notice on the site if delays run longer than usual. The daily cut-off is 5:00 PM AEST (Sydney); orders placed after it, at the weekend or on a public holiday are processed the next business day.

Where We Ship From

Our fulfilment team packs every order and a courier delivers it. We do not run a showroom, and collection or click-and-collect is not offered.

Where We Ship

We deliver within Australia only. Shipping to other countries is not available at the moment.

Shipping Methods & Times

As soon as your order leaves us, its tracking number is emailed to you automatically. Most orders arrive 5–9 business days after they are placed: 1–2 business days of processing followed by 4–7 business days in transit.

Shipping Costs

Standard shipping is free on every order within Australia — no minimum spend.

Prices

Every price is shown and charged in Australian dollars (AUD). The amount on the checkout page is the full amount you pay; no handling fees are added later.

Duties & Import Taxes

Because every order is delivered within Australia, there are no customs charges or import duties to pay.

Tracking

A shipping confirmation with your tracking link is sent as soon as the label is created. Give the carrier up to 24 hours to record the first scan.

Changing Your Shipping Address

Need a different address? Email us straight away. We can update it any time before the order is dispatched; once a label exists or the parcel is moving, changes are usually no longer possible.

Lost, Stolen or Damaged Parcels

If tracking says delivered but there is no parcel, allow 24–48 hours — carriers occasionally scan ahead of delivery — and ask neighbours or your building office. Still missing? Contact us and we will open an investigation with the carrier and put it right. Parcels damaged on the way are covered too: send us a photo and we will arrange a replacement.

P.O. Boxes & Parcel Lockers

We can deliver to P.O. Boxes and parcel lockers, though these can take a little longer than a street address.

Cancelling an Order

Orders can be cancelled at any point before they ship — email support@harperjewels.com with your order number as quickly as you can. After dispatch an order cannot be cancelled, but you can still send it back under our returns policy once it arrives.